This Privacy Policy explains how Uikdlo ("Uikdlo", "we", "us") handles personal data when you visit our website and use our Salik recharge top up guide and forms. Uikdlo is an independent informational service operated from Office 1204, Al Moosa Tower 2, Sheikh Zayed Road, Trade Centre 1, Dubai, United Arab Emirates. We are not affiliated with Salik Company PJSC or the Roads and Transport Authority (RTA).
We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable laws.
1. Data we collect
We collect only the information needed to provide our service. Depending on how you use the site, this may include:
- Salik account identifiers: your Salik tag number, or the emirate, plate code and plate number of your vehicle.
- Contact details: your mobile number and email address, and your name if you write to us.
- Top up preferences: the Salik recharge amount you select.
- Messages: the subject and content of anything you send through our contact form, by email or by WhatsApp.
- Technical data: basic information such as browser type, device type and pages visited, collected through essential cookies and server logs.
We never ask for, collect or store payment card numbers, CVV codes or online banking passwords on our pages.
2. Why we use your data
- To prepare and guide your Salik top up request and show you an accurate order summary.
- To send confirmations and service messages to your mobile number or email address.
- To answer your questions and resolve issues you report to our support team.
- To keep the website secure, prevent misuse and fix technical problems.
- To meet our legal and regulatory obligations in the UAE.
We rely on your consent, on the need to perform the service you request, and on our legitimate interest in running a secure and reliable website. We do not sell your personal data and we do not use it for automated decision-making.
3. Cookies
We use a small number of essential cookies and browser local storage, for example to remember whether you accepted or declined our cookie banner. You can find full details, and instructions for managing cookies, in our Cookie Policy.
4. Sharing your data
We share personal data only when necessary, with:
- hosting, email and SMS providers who process data on our behalf under written agreements;
- authorised payment and Salik recharge channels, only when you choose to complete a top up through them;
- public authorities, where we are required to do so by law.
5. Storage and security
Your data is stored on secure servers with access limited to authorised staff. We use encryption in transit (HTTPS) and appropriate organisational measures to protect it.
- Top up request details are kept for up to 12 months, then deleted or anonymised.
- Support messages are kept for up to 24 months so we can follow up on recurring issues.
- Technical logs are kept for up to 90 days.
We may keep data longer where the law requires it.
6. Your rights
Subject to applicable law, you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to delete your data or restrict how we use it;
- withdraw your consent at any time, without affecting earlier processing;
- object to processing based on our legitimate interests;
- lodge a complaint with the UAE Data Office.
We respond to verified requests within 30 days.
7. Children
Our service is intended for adult drivers. We do not knowingly collect personal data from anyone under 18.
8. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last changed.
9. Contact
For any privacy question or request, contact us at support@uikdlo.com, call +971 4 352 7814, or write to Uikdlo, Office 1204, Al Moosa Tower 2, Sheikh Zayed Road, Trade Centre 1, Dubai, United Arab Emirates, P.O. Box 128456. You can also use our contact form.